GLOBAL LIFE-TIME LIMITED CRYSTALS WARRANTYAll Lucien products are warranted to be free from defects in material or workmanship. Lucien will, at its sole option, repair or replace any components that fail in normal use. IMPORTANT NOTICE: Each Lucien Elements product is authenticated with Lucien Warranty Seals. This warranty is valid ONLY when ALL Lucien warranty seals are intact and in their original locations. If any of the warranty seals are removed or damaged, this warranty will be void and Maison Lucien will not be responsible for any after service of the product. This restriction will be applied to this warranty worldwide as of May 2012. Maison Lucien reserves the right to amend, add to or suspend this restriction and to enforce new restrictions to this warranty.
A. GEMSProvided there is no damage to the plastic body shell caused by external forces, Lucien will replace any and all crystals that become loose or damaged. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation costs incurred. Lucien provides this service in any country in which Lucien products are being officially distributed. Customers of Lucien can receive after service by contacting any local Lucien repair center.
THIS WARRANTY DOES NOT APPLY TO:
- cosmetic damage, such as scratches, nicks and dents;
- consumable parts, such as batteries, unless product damage has occurred due to a defect in Lucien’s material or workmanship;
- damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
- damage caused by service performed by anyone who is not an authorized service provider of Lucien; or
- damage to a product that has been modified or altered without the written permission of Lucien.
B. PLASTIC BODY SHELL
In the case that there is damage to the plastic body shell, the customer has the option to purchase the damaged part at a reduced price. The damaged part must be brought in person or shipped to a Lucien Repair Center. The damaged part will be replaced by a new part corresponding to the damaged part at one forth of the local MSRP. Such replacement will be made at no charge to the customer for labor, provided that the customer shall be responsible for any transportation costs incurred. Lucien provides this service in any country in which Lucien products are being officially distributed. Customers of Lucien can receive after service by contacting any local Lucien repair center. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, AND COUNTRY TO COUNTRY. IN NO EVENT SHALL LUCIEN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Lucien retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.